The Curse of Knowledge (in products)
Intro / What is the curse of knowledge?
Knowing your users is harder than you think…because you have the curse of knowledge.
The curse of knowledge is rarely if ever a curse about knowing your users too well. The curse of knowledge is knowing your product too well. Knowing it the way that is, makes it hard to change it and adapt it to the needs of the user. When building a new product, the main curse of know that occurs is the curse of what the product team already knows. Namely, their capabilities.